We are confident that you will be satisfied with your purchase. If you are not entirely happy, please contact us at service@smartairbagvest.com.

We accept returns of most items in unused and original condition within 7 days of receipt. Ederly products come with a 2-year warranty. For more details, please contact service@smartairbagvest.com.

1. Return & Refund Policy

• Scope: Applies to issues not caused by the customer, such as product quality defects, wrong/missing items, or significant discrepancies from the product description.
• Time Limit: Return or exchange requests must be submitted within 7 days of receiving the product.
• Conditions: Items must be unused, in original condition with all tags attached, and accompanied by proof of purchase (e.g., order number, invoice).
• Quality Issues / Our Responsibility: We will cover the return shipping costs.
• Please Note:
  • We cannot accept returns for items showing signs of wear, damage, washing, or alteration.
  • Returns shipped without prior confirmation from us will not be accepted.

2. Return Process

1. Contact Us: Send an email to service@smartairbagvest.com specifying the items you wish to return and the reason.
2. Get Instructions: We will provide you with the return address and detailed instructions.
3. Pack Securely: Place the item in its original packaging, include your order number, and seal the package securely.
4. Ship & Notify: Ship your package from your local post office and email us the return tracking number.

3. Refund Process

1. Process: Submit a refund request → Await customer service review → Return the shipment → Receive a refund to your original payment account or an exchange.
2. Timeframe: Once we receive your return and verify it meets the conditions, we will process your refund or exchange within 3 business days. The refund may take 7 business days to reflect in your account, depending on your bank or payment platform's policies.
3. For exchanges: Replacement items will be re-shipped within one week.

4. Warranty Service

This product comes with a 2-year warranty (please refer to the product documentation for specific terms). Please retain your warranty card or proof of purchase.

• Exclusions: Damage caused by misuse or other human factors is not covered under warranty.

5. Shipping Responsibility

• Quality Issues / Our Fault: We bear the shipping costs.
• Non-Quality Issues / Customer's Request: The customer is responsible for the return shipping costs.

6. Contact Information

• Online Customer Service: Submit inquiries via the "Contact Us" section on our official website.
• Official Email: service@smartairbagvest.com

7. Disclaimer

After-sales service will not be provided under the following circumstances:

• The return/refund time limit has expired.
• The product is damaged due to improper use by the customer.
• Cases of force majeure (e.g., natural disasters, logistics strikes).